Monitoring

Utilizing the Helios Network Management System (NMS) can maintain your system with a variety of monitoring and support services.

ASSIST

Helios Technologies has telephone and email support service designed to ensure our customers always access to highly qualified engineers who are able to advise on the configuration or support of our products.

UPGRADE

If there are any improvement in functions or feature of Helios products, Helios will provide professional and smooth software upgrade process through telephone, email and remote support to satisfy the expectation of our customer.

REPLACE & REPAIR

Helios provide rapid product/spare parts replacement and repair service, enabling our customers to maintain their coverage system at high availability and cost-effective level. During installation and commissioning, Helios offers any replacement of spare parts or equipment, software modification and necessary tools caused by the defect of system design, product manufacturing and installation. The repair service should be evaluated to judge repair or replacement.