Request Support before sale, during sale and after sale service.
For any questions, suggestions or assistance with our products, please contact our Support Team.
1. Email: Support@heliostelecom.com
2. Helios’s service phone +86-592-5785219 can be accessed from Monday through Friday 9:00am to 6:00pm (GMT+08:00).
In order to improve services and work efficiency of responding support request, please kindly provide following information when submitting technical support request with detailed information, Helios will assign the corresponding technical engineer to contact you within 1 business day.
1. Product Model No. (If you have already purchased Helios products, please provide part No, firmware version or diagnostic file)
2. Description of the application and the network diagram, the problem you met.