SERVICES

SERVICE

Helios Technologies owns a well-trained technical service team to provide a systematic solution tailored and give quick response and highly efficient process by telephone or on-site technical support for our customers. The team possesses a broad range of skills and wireless experience enabling customers to maximize their investment in Helios products.

The team assists customers in solution design, site survey, installation & commissioning, training and supporting Helios Wireless solutions.

SITE SURVEY

Our team’s extensive & experienced engineering skills provide comprehensive wireless network survey services for customers.

SOLUTION DESIGN

After analyzing survey data report, our team will focus on understanding and communicating the precise requirements of customers and developing final solutions that are practical, technical and cost-effective after customers’ approval.

INSTALLATION AND COMMISSIONING

Our team provides field support service on Helios equipment installation and verification support on commissioning and correct operation of the system. Our engineers have extensive troubleshooting and commissioning expertise to solve any possible performance problem and make the system working at optimized status, which can assist customers to finish engineering acceptance.

TRAINING

In addition to offering a standard set of services, our team can tailor a support package to an individual project or customer need whether it is for a complete “turnkey” service or the provision of a simple training course.

Training courses are available to enable our customers to design, install, set parameter, operate and maintain their own systems, which can be tailored to meet operators’ or individual circumstances.

SUPPORT

Helios Technologies is committed to provide ongoing high-quality support in the industry throughout the lifetime of our customers’ network.

Our Network Services team offers three levels of support for our customers, from helpdesk telephone, email support packages through to remote monitoring & management and on site configuration & guidance. Each package can be tailored according to a customer’s precise requirements.

The support service can be available during standard office hours from Monday through Friday 9:00am to 6:00pm (GMT+08:00), if required, up to 24hours a day.

ASSIST

Helios Technologies has telephone and email support service designed to ensure our customers always access to highly qualified engineers who are able to advise on the configuration or support of our products.

UPGRADE

If there are any improvement in functions or feature of Helios products, Helios will provide professional and smooth software upgrade process through telephone, email and remote support to satisfy the expectation of our customer

REPLACE & REPAIR

Helios provide rapid product/spare parts replacement and repair service, enabling our customers to maintain their coverage system at high availability and cost-effective level. During installation and commissioning, Helios offers any replacement of spare parts or equipment, software modification and necessary tools caused by the defect of system design, product manufacturing and installation. The repair service should be evaluated to judge repair or replacement.